DRESSES AND BRIDAL SEPARATES
Our Dresses and Bridal Separates are made to order for each one of our brides, and we begin creating your pieces as soon as your order is placed. Due to the handmade and hand-embellished nature of our Dresses,
Toppers, and Separate Skirts, we cannot accept any returns, refunds, or exchanges for online orders purchased through our Online ecommerce store. As we understand that your wedding gown is a big purchase & an important one, we do recommend brides take careful consideration when purchasing, so please work with our Online Stylist via email chat to choose your sizing and styling with confidence!
We advise when taking your measurements that you ask a professional dress maker/seamstress to help give you the exact measurements required. When taking your dress skirt length you measure from your waistline point to the ground while in your wedding day heels or heels that are the same height.
For online orders, Something About Her Bridal will happily accept the return of toppers and accessories for replacement or repair in the unlikely case of minor faults, or if the item is not correct to the size, style, and colour chosen by you at the time of ordering.
A refund will only be offered in cases of major faults, the existence of which will be determined at the discretion of our Quality Control Manager, after a thorough assessment of your item.
If you believe that your topper or accessory contains a fault, or is not what you ordered:
Please contact us at
email@example.com with your account details, invoice number, photos and a detailed explanation of the fault or issue within 7 days of receiving the item.
If we cannot resolve your concern via email, we may require you to return the topper or accessory to us so our Quality Control Manager can carefully assess the item upon return.
To be eligible for a replacement, repair or refund, all items must be postmarked returned to our Melbourne HQ within 14 days of receipt.
SOMETHING ABOUT HER BRIDAL toppers and accessories are handmade, the embellishments are hand beaded and the fabrics are 100% natural & synthetic silk.
For this reason, natural flaws in the silk and slight abnormalities in the laces, embellishments (including one or two beads loose or missing), or a slight inconsistency in the weave or colour of the fabrics will not be considered faulty by SOMETHING ABOUT HER BRIDAL . These variations are consistent with the individuality of hand-made silk gowns, and in fact make your dress 100% unique to you!
If we have made a mistake, or the item is assessed as faulty by our Quality Control Manager, we will replace or repair your item and reimburse your return freight charges in AUD (only if a receipt is enclosed). Postage for your replacement item will not be charged.
As we make our accessories and toppers available to brides all around the world, SOMETHING ABOUT HER BRIDAL cannot refund international duties and taxes. For information about these charges, we recommend contacting your local customs office.
If, after inspection, the dress passes our quality control checks, you will not be offered any replacement, repair or refund and we will return the dress or accessory to you at your expense (including additional shipping and customs charges, if applicable).
A few things to remember…
To be eligible for an exchange or return, replacement or repair, all items must be returned in their original condition and must NOT have been worn, altered or washed.
All tags must remain in place and the items must be returned in their original packaging.
SOMETHING ABOUT HER BRIDAL reserves the right to refuse a repair, replacement or refund if you do not notify us of the fault or issue within 7 days of receipt, and/or do not return the item upon request to our Melbourne HQ within 14 days. This does not affect any statutory rights that may arise.
SOMETHING ABOUT HER BRIDAL cannot accept liability for the loss or damage of the returned goods during shipping.
All enquires via email: